EZG88 Privacy Policy – Personal Data Protection for Malaysian Members

1. Introduction – EZG88's Privacy Commitment

EZG88 is an online entertainment platform operating for the Malaysian market. We understand that our members' trust depends not only on the quality of our games and speed of service, but also on the confidence that their personal information is handled with full responsibility and transparency.

This Privacy Policy ("Policy") describes how EZG88 collects, uses, stores, and protects personal data. It covers all your interactions with the EZG88 platform — from browsing the website and registering an account, to making deposits via Touch 'n Go or DuitNow, playing slots and Live Casino games, placing bets on Malaysia Super League football, and communicating with our support team.

EZG88 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how commercial entities collect and process personal data in Malaysia. We are committed to meeting all applicable legal requirements and will update this policy as compliance obligations evolve.

2. Types of Personal Data Collected by EZG88

EZG88 collects personal data across several categories depending on the type of interaction you have with our platform:

EZG88 does not collect sensitive data categories such as health information, political views, religious beliefs or biometric data unless specifically required for legal compliance and with your explicit consent.

3. How EZG88 Uses Your Data

Personal data collected by EZG88 is used solely for the following purposes and for no other purpose without your consent:

• Account Management: Creating and managing your EZG88 account, processing registrations, verifying identity, and managing account settings.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u and CIMB Clicks, as well as processing withdrawals to your Malaysian bank account or e-wallet.
• Service Delivery: Gives you access to all slots, Live Casino, baccarat, roulette, table games, and football betting within the EZG88 platform.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, unauthorized access, multiple accounts, and system abuse.
• Legal Compliance: Meeting KYC (Know Your Customer) requirements and reporting obligations set out under applicable Malaysian law.
• Customer Support: Processing and responding to enquiries, complaints and support requests submitted to the EZG88 team.
• Service Communications: Sending important security notifications, terms updates, promotional information (if you have opted in) and transaction status updates.
• Platform Improvements: Analysing aggregated usage patterns (without identifying individuals) to improve the EZG88 platform's interface, performance and features.

EZG88 will not use your data for profiling that negatively affects your rights, for fully automated decisions that have a significant impact on you, or for purposes unrelated to EZG88's services without your explicit consent.

4. Sharing Data with Third Parties

EZG88 does not sell, rent or trade your personal information to any external advertising or marketing companies. However, there are limited situations where we need to share data with certain parties in order to operate our services:

• Payment Providers: Transaction information that must be shared with payment providers such as Touch 'n Go, GrabPay, DuitNow and Malaysian banks to process deposits and withdrawals. This data is shared solely for transaction processing purposes.
• Game Providers: Session data and gaming activity that must be shared with game software providers to ensure games function correctly. These providers are bound by strict confidentiality agreements with EZG88.
• Technical Service Providers: Companies that provide hosting infrastructure, cybersecurity and technical support services for the EZG88 platform. All such providers are bound by data processing agreements that ensure your data is protected to the same standards EZG88 holds itself to.
• Authority: When required by Malaysian law, a court order or a directive from a competent regulatory authority. EZG88 will notify you of any such disclosure where permitted by law.

5. EZG88 Data Security Measures

EZG88 implements a range of technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All communication between your browser and EZG88's servers is encrypted using the latest TLS/SSL protocols. This means data in transit — including login credentials and transaction details — cannot be read by unauthorised parties, even if they manage to intercept the connection.
• Stored Data Encryption: Account passwords are never stored in plain text — they are encrypted using a one-way hashing algorithm. This means no one, including EZG88 staff, can view your actual password.
• Internal Access Controls: Only EZG88 staff with a legitimate business need may access members' personal data, and their access is limited to the scope of their role. All access is logged for audit purposes.
• Regular Security Audits: The EZG88 platform undergoes regular penetration testing and security audits by independent experts to identify and address any vulnerabilities before they can be exploited.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect unusual activity that may indicate a security breach attempt or unauthorised access.
• Incident Response Plan: EZG88 has clear procedures in place to respond to any data security incidents. Should a breach occur that affects your data, we will notify you within 72 hours of becoming aware of the incident.

6. Data Retention Period

EZG88 does not retain your personal data longer than necessary for the purpose it was collected, or as required by applicable Malaysian law:

• Active Account Data: Retained for the duration your EZG88 account is active, plus 5 years after account closure to comply with financial reporting requirements.
• Transaction Records: Retained for 7 years in compliance with Malaysian financial regulations, which require transaction records to be kept for that period.
• Customer Support Data: Customer support communication records are retained for 3 years after case resolution for reference and service improvement purposes.
• Cookie Data: Session cookies expire when you close your browser. Preference cookies may persist for up to 12 months. Analytics cookies are retained for no more than 26 months.

Once the applicable retention period has ended, EZG88 will securely delete or destroy your personal data using methods that ensure it cannot be recovered.

7. Your Rights as an EZG88 Member

Under Malaysia's Personal Data Protection Act 2010 and EZG88's policies, you have the following rights regarding your personal data:

8. Cookies and Tracking Technologies

The EZG88 platform uses cookies and similar tracking technologies to enhance the user experience, maintain account security, and understand how members use our platform. Below are the types of cookies EZG88 uses:

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the EZG88 platform, including your ability to log in and make transactions. For guidance on managing cookies in your browser, refer to the relevant browser help documentation.

9. Children's Privacy

The EZG88 platform is strictly for users aged 18 and above. EZG88 does not knowingly collect or process personal data from individuals under the age of 18.

Should EZG88 discover that personal data belonging to an underage minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe someone under the age of 18 has registered an EZG88 account, please contact us immediately at support@ezg88.biz.

10. Links to External Websites

The EZG88 platform may contain links to third-party websites or services in certain contexts. EZG88 is not responsible for the privacy practices of those third-party sites and encourages you to review their privacy policies before engaging with them.

This Privacy Policy applies solely to the EZG88 platform under the domain ezg88.biz and does not cover any third-party websites or services that may be accessed through links on our platform.

11. Amendments to the Privacy Policy

EZG88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or service improvements. When significant amendments are made:

• EZG88 will display a clear notice on the platform's main page at least 14 days before any changes take effect.
• Registered members will receive notifications via email to the address registered on their EZG88 account.
• The "Last Updated" date at the top of this document will be revised accordingly.
• For non-material amendments (such as spelling corrections or clarifications that do not alter the meaning), notice may not be provided, but the last updated date will be revised.

Continued use of the EZG88 platform after the effective date of any amendment will be considered acceptance of the revised Policy. If you do not agree with any changes, you have the right to close your EZG88 account and request deletion of your personal data.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding EZG88's Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Data Privacy Email: support@ezg88.biz (subject: "Data Privacy Request")
• Complaints Email: feedback@ezg88.biz
• Live Chat: Available 24/7 via the chat icon within the EZG88 platform

EZG88 will respond to all privacy-related inquiries within 7 business days. For data rights requests requiring action (access, correction, deletion), we will issue an acknowledgment within 3 business days and fulfill the request within 14–30 business days depending on the complexity involved.